AT HALM WE OFFER ALL OF OUR CUSTOMERS COMPLIMENTARY WORLD-WIDE EXPRESS DELIVERY
All you need to do is tell us where you would like your HALM bag delivered to, and your preferred delivery time, we will do the rest! HALM also covers all of the duties and tax costs so you don’t have to, the price you see online is the price you pay. No hidden delivery charges, or on arrival of your bag, at HALM we look after all the above to give you a hassle and cost free delivery of your HALM bag.
PLACING YOUR ORDER
All orders are processed for delivery upon order confirmation [and payment authorization for online payment purchases]. Orders placed before 2:00 pm (UAE time) will be processed the same day and delivered within a maximum of five working days [see below for regional delivery timings]. Orders placed after 2 pm (UAE time) will be processed the following day and delivered within a maximum of five working days [see below for regional delivery timings]. Orders are dispatched Monday to Friday and delivered on working days.
UAE deliveries; at checkout, you may select from two delivery options, please select the timing most convenient to you :
1. Early Option (between 9:00 am and 1:00 pm) 2. Later Option (between 2:00 pm and 8:00 pm)
For all deliveries, a signature will be required upon delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery, please contact HALM to organize a redelivery. We will retain a proof of delivery receipt that contains your confirmation of delivery. We recommend that you also retain the proof of delivery for your own records.
UAE
For all our UAE customers we offer complimentary delivery to your door via a HALM driver (there is also the option to pay cash on delivery if this is your preference). We will coordinate with you directly to arrange a convenient time to deliver your bag. Your delivery can usually be made on the same day however please allow for a 3 working day window. We will do our very best to accommodate Saturday and Sunday deliveries as well. At the checkout, you may select from two delivery options: 1. Early Option (between 9:00 am and 1:00 pm) or 2. Later Option (between 2:00 pm and 8:00 pm), please select the timing most convenient to you.
REST OF THE WORLD
All orders outside the UAE are delivered via DHL Express delivery. All orders are insured and tracked by HALM and DHL door to door. Delivery time within the GCC is approximately one to two days. Delivery time to Europe, US Asia, Far East, Canada, and Australia is approximately two to three days. Delivery time to Africa and South America is approximately four to five days. N.B major holidays and unforeseen events within dispatching or destination countries may cause alterations in delivery timings.
RETURNS
Satisfaction is always our top priority and as such, each query is addressed individually to the best of our ability. If you are not happy with your purchase, please contact us within 24 hours from receiving the Product(s). Please see our returns info in our T&Cs for more information.
GIFT WRAP
All orders placed are gift wrapped in our beautiful branded dustbags and Gift bags.
THE HALM COMMITMENT
We will always endeavour to despatch goods as quickly as possible. The goods will be packaged securely and labelled clearly. If you have any questions at all regarding the delivery of your HALM bag feel free to contact us on +971 (0) 50 457 3656 or hello@halmonline.com. We also have our chat box bottom right corner where one of the HALM team will respond to you ASAP!
